Kafka Mexicana
Tag this one as fine whine…
Mexicana airlines is probably among the world’s worst. I’ve had my bad experiences with them in the past, but this trip to Guadalajara has reached a new depth. It all started back in April when I was invited to speak at the 2nd Annual Mexican Cycling Congress in Guadalajara. They kindly offered to cover my airfare, which was handled by a sponsor with lots of frequent flyer miles on Mexicana (their program is known as “Frecuenta”). I was excited since Adriana’s family is mostly in Guadalajara, so she made plans to join me, using some of her surplus of Frecuenta miles to cover her airfare. We had our flights arranged, flying down on the last day of April, going to the conference and then flying home about 10 days later from Mexico City where we planned to go overland…
That’s when the fun started. The Big Flu Scare caused the conference to be postponed, so the tickets were put on hold, pending the new dates. Eventually, after many calls, our friends in Guadalajara got my ticket rescheduled for this trip. The problem is, now we didn’t want to go Mexico City ten days later. We wanted to go home after a week in Guadalajara. The ticket was switched to the right dates, but there was no connecting flight between Guadalajara and Mexico City and we had to return from there! Adriana’s ticket was even more ridiculous because though she got on the same flight down (which itself is just awful–leaving SFO at 12:20 a.m. and arriving in Guadalajara at 6:15 a.m. or 4:15 a.m. for us! no sleep), but her return ticket was scheduled for the same original return date, May 12, but now in 2010!!

We ate SO well here! Mexican cuisine is among the best in the world, easily!
I spent over an hour going through Mexicana’s 800 number in the U.S. trying to rebook my flight to the U.S. direct from Guadalajara. I was told, after 3 different operators passed me along, that I was not able to do it. Only the original Frecuenta account holder could alter the ticket. So I asked the friends in Guadalajara to do it, and they weren’t able to either. We were quite puzzled. Adriana spent two entire afternoons, almost 6 hours, on the phone with various Mexicana operators, trying to change her flight (they were HER miles for her flight), but at first they wouldn’t even credit her with the original miles they’d “spent” on the May trip that got postponed! After many hours she was told her miles had been returned to her. Still she could not alter the return date of the trip! Nor could she change the itinerary to return directly from Guadalajara (though on the phone two different operators had indicated that we COULD change that).















